Refund policy


RETURNS 

Pelagic wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 14-day return period on all WWW.ZA.PELAGICGEAR.COM orders.

Please reference Pelagic Order & Shipping Confirmation Emails to find your Order ID to process your return. Do not use the packing list information that was shipped with your product(s).

  • Excludes sale items
  • Excludes gift cards

ONLINE ORDER RETURNS OR EXCHANGES WILL NOT BE ACCEPTED IN STORE

For any exchanges please place a new order and return the item(s) for a refund.

SHIPPING CHARGES

Shipping charges are not refundable

DAMAGED/DEFECTIVE ITEMS

  • To file a claim for a defective product, please email info@pelagicgear.co.za and include a description of the defect and photos showing the defective product.


PELAGIC POLARIZED LIMITED WARRANTY

All Pelagic Polarized Eyewear comes with a limited warranty against manufacturing defects with valid proof of purchase from an authorized Pelagic dealer.

LIMITED WARRANTY - SUNGLASSES

All Pelagic Polarized Eyewear comes with our limited warranty against manufacturing defects with valid proof of purchase from an authorized Pelagic dealer. Claims will not be processed without valid proof of purchase by original owner.

LIMITED WARRANTY EXCLUDES: Products altered after purchase; damage caused by normal wear and tear including scratched lenses; scratched or broken frames; disfigurement caused by neglectful exposure to extreme temperatures and/or other factors, as determined solely by Pelagic.

If your claim does not qualify for manufacturer defect and falls under normal wear and tear you have the option of replacement sunglasses at a nominal cost. The replacement cost for frames with XP-700™ polycarbonate polarized lenses is $65.00 and the replacement cost for frames with PMG™ Polarized Mineral Glass is $85.00. EACH ORIGINAL PURCHASE IS LIMTED TO TWO (2) REPLACEMENTS AND MUST PROVIDE ORIGINAL PROOF OF PURCHASE FOR EACH SUBMISSION.

Sunglasses that qualify for manufactures defect will be replaced with a new pair of Pelagic Polarized sunglasses of the same style/color/lens only. All claims will be subject to review and approval. Any sunglasses deemed as a manufacturers defect will be replaced at no charge. Sunglasses that are deemed to be damaged by normal wear and tear may qualify for Pelagic’s Replacement Program if maximum claims have not been reached and replacement cost fee is paid as per above.

RETURN CONDITIONS

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

  • All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, color or style.
  • Return timeframe starts from original purchase date.
  • PELAGIC is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Original expedited shipping charges will NOT be refunded.
  • Please allow 14 days for credit too clear once received.
  • Items not returned in 100% resalable condition will be subject to restocking fee (20%).
  • If refund is initiated and original payment is no longer available a gift card or credit will be issued
  • Return policy subject to change without notice.

Need to contact Customer Service contact info@pelagicgear.co.za